Collecting Instagram and Telegram leads in one place

A customer writes on Instagram. The next day they ask on Telegram. On the third day they call. Three different operators answer in three different places, and nobody knows it is the same person.

This is the quietest way an advertising budget leaks.

What it looks like

• The operator has five apps open.
• A message that arrives in the evening is not seen until morning.
• Two operators talk to the same customer in parallel.
• When an employee leaves, the conversations in their personal account

leave with them.

The fix: one inbox

Every channel lands in one list. Each conversation is attached to a lead, and the history stays with the company.

What to watch for

Use the official API. Third-party "bridges" for Instagram and WhatsApp are cheaper but risk account bans and can break at any time.

One connection per account. If two systems connect to the same Instagram, messages do not arrive in both — the first takes them.

Token expiry. Meta tokens are time-limited. Without long-lived tokens the integration one day stops silently, and you learn about it from a customer.

In AsproCRM

Six channels plus telephony are in every plan. Standard allows 2 active channels at once, Pro 6, Ultimate unlimited.

Pricing: 190 000 / 590 000 / 1 290 000 UZS per month.