Connecting Sipuni telephony to your CRM — step by step
Most sales teams in Uzbekistan run on Sipuni or a similar virtual PBX. Connecting it to your CRM is a one-time job with a daily payoff.
Without the integration
- Who called is recorded nowhere. If the operator forgets to write it
down, the lead does not exist.
- Missed calls are invisible. The customer called, nobody answered,
nobody called back.
- The manager cannot hear how the conversation went.
Three parts
- Webhook — the PBX tells the CRM about every call: who, when, how
long, answered or not.
- Recording link — after the call the PBX exposes the file and the
CRM copies it into its own storage.
- Number mapping — which SIP number belongs to which operator.
Use the tokenised webhook address. Without a token, anyone who
learns the URL can post fake call records into your CRM.
After connecting
- Calls attach to leads automatically — to an existing one if the
number is known, otherwise a new lead is created.
- Missed calls become tasks, so it is clear who must call back.
- Recordings sit on the lead card, so a new operator can hear the whole
history.
Next step: analysing the calls
Once recordings are stored, the conversation can be transcribed, the script scored, objections extracted, and any date the customer mentions turned into a task.
In AsproCRM this starts on the Pro plan (590 000 UZS/month) and works in Uzbek — international CRMs only record the call.